Nabbee, operated by WKL Labs. This page explains how to request deletion of your account and data.
How to request deletion
On this site: Sign in and open your profile, then use Delete account. You will confirm with your password and a typed confirmation. Your account is deactivated and anonymized immediately.
In the app: Go to Settings → Account → Delete Account, read the warning, and confirm.
By email: If you can't sign in, email hello@wkllabs.com from your registered email address with the subject "Delete my account". We will verify your identity and process the request, typically within 30 days.
What gets deleted
- Your name, email address, phone number and profile photo
- Your login: you are signed out everywhere and cannot sign in again
- Your saved preferences, favourites and notification settings
- The link between you and the retained records above, so they no longer name you
What we retain, why, and for how long
Some records are kept after your profile is erased, in anonymized or pseudonymized form:
- Booking and appointment records. The shop needs its own record of the work it did and when. Kept for 10 years from the appointment date, then deleted.
- Payment, deposit and refund records, including any payment proof you uploaded. Bookkeeping, and evidence if a payment is ever disputed or reversed. Kept for 10 years from the transaction date, then deleted.
- Security and audit logs (sign-ins, password changes, this deletion request). Fraud prevention, and so a later question about your account can be answered. Kept for 2 years from the event, then deleted.
These records are no longer linked to your public profile.
Get a copy first
You can download a machine-readable copy of your information before you ask for erasure. Sign in and open your profile, then use Download my data.
After deletion
- Deletion of your profile is effectively immediate when done on this site or in the app.
- Your email is freed, so you can create a new account later if you wish.
- Questions? Contact hello@wkllabs.com.